Contact
Contact support without sending the letter.
For account, code, purchase, download, timeline, or privacy questions, support should only need the details required to solve the issue. The full letter text should stay off the platform.
A live support form is not active yet. This page explains what support should handle in V1, without asking for the full letter text.
Support status
Live support form is not active yet.
A support email or contact form will be added later. When it is added, it should be used for access and product questions, not for submitting the contents of a letter.
Planned support email
support@slowkept.com
What support can help with
Support is for access, codes, kits, and privacy questions.
These categories describe the intended support scope for the full product. They do not require SLOWKEPT to read the letter itself.
Account access
Questions about sign-in, password reset, saved access, or account recovery.
Purchases and kits
Questions about printable kits, downloads, entitlements, or payment records when checkout becomes active.
Private Thread Codes
Questions about code access, existing threads, code recovery, or private code use.
Timeline issues
Questions about private timeline access, recipient status updates, or thread visibility.
Privacy requests
Questions about what SLOWKEPT stores, what it does not store, and how support handles private information.
V1 feedback
Notes about whether the letter path, pricing, reply flow, or Memory Book direction is clear.
What not to include
Keep the letter out of support messages.
A support request can describe the issue without including the full letter. For example, mention the code, account email, product type, or download issue instead.
Do not send
- The full text of your letter
- Photos or scans of the finished letter
- Private details that are not needed for support
- Someone else's personal information unless it is required to solve the issue
Looking for product details first?
The FAQ answers the most common questions about privacy, codes, accounts, kits, and the V1 status.